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    • Returns & Exchanges

    First, we want you to know that your satisfaction is what matters most to us.

    DEFECTIVE OR DAMAGED ITEMS

    If you received a defective or damaged product, please let us know so we can work with you in resolving your issues. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include Gift cards and Downloadable software products. Also non-returnable are Books with obvious signs of use, CD, DVD, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened. Any item not in its original condition, and is damaged or missing parts for reasons not due to our error are non-returnable. No items can be returned more than 30 days after delivery.

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You must contact us and receive an RMA number and return instructions before returning any items.

    Process

    Please contact us regarding any issues you might have. We will discuss your concerns with you and determine a plan of action. We will first walk you through any adjustments that are user servicable to correct the issues. If this is unsuccessful, depending on the situation, we will have you return the item to us for repair or exchange. Before returning any items, you must have a Return Merchandise Authorization (RMA), and receive instructions on where to ship the item. Any items returned without either an RMA or proper shipping instructions will not be accepted and will be returned to you.

    Refunds - if applicable

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will then be given information on when to expect your repaired or replacement item. We will also notify you of the approval or rejection of any refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If there is no evidence of the claimed damages or defects, the item will be returned to you, but if a refund is given under these circumstances instead of return of the item, the refund will be subject to a 20% restocking fee. Refunds will only be given for the purchase price of the item. Shipping and other fees will not be refunded.

    Late or missing refunds - if applicable

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at fusion@wildacoustic.com.

    Sale items

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. To exchange it for the same item, send us an email at fusion@wildacoustic.com to obtain an RMA number.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to the address provided to you along with the RMA. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    Again, we're here to help. If you ever need anything or have any questions, we'll do everything we can do to help you. Send us an email at fusion@wildacoustic.com for a speedy response from our customer service team, or call us anytime M-F 10:00-5:00 Evergreen time (MST).